Customer Loyalty Accelerator Workshop

Many small businesses struggle to keep customers engaged and grow profits due to weak customer retention strategies, and lack of execution or focus.
This leads to lost customers, lower transaction values, and stagnant growth.

The Customer Loyalty Accelerator Workshop equips your business with actionable strategies and proven systems to build customer loyalty and profitability.

Are you ready to unlock the full potential of your business?

This workshop, led by Rosalina Pang and Jude Hanson, equips you with proven strategies to achieve just that.

  • Build predictable income strategies to ensure consistent increased cash flow.
  • Improve customer retention rates with loyal customers with regular returning business.
  • Create a customised program to build loyal customers who become brand advocates.

Register to attend the workshop.
We support you in prioritising and systemising a business growth plan, and give you the confidence to transform your customer relationships – and your bottom line, increased cash flow.


 Register to this workshop if you would like to

Boost customer engagement and value, optimised pricing & sales, and systemise for growth and cashflow.

Who should attend?

  • Small business owners who want to improve their cashflow, profits, business with customer retention
  • Business owners who want to improve sales skills and ROI (return on investment)
  • Key managers who want to create competitive advantages with effective product and pricing 

Why should you attend?

  • We will teach you effective strategies for building customer loyalty and trust.
  • Unleash hidden growth potential: Discover game-changing marketing and sales levers to captivate your target audience.
  • Dive into the minds of your customers and learn what truly makes them tick.
    Uncover the emotional triggers that turn a one-time buyer into a lifelong advocate.

What you will get:

  • Proven strategies to understand your customer tendencies
  • Actionable steps for building customer loyalty
  • A roadmap you need to create a loyal customer base

New Plymouth: May – July 2024

Location: BNZ Partner Center, Taranaki Boardroom, 13 Devon Street East, 4310
10th May 2024 at 12-2pm. Week 1 and session 1.


Taupo : June – August 2024

Location: Wairoa House, 100 Kaimanawa Street, Kaimanawa Street, Taupō 3330
Time: 9.30am to 11am OR 5.30pm to 7pm (Limited to the first 12 businesses to register.)


Increase Retention

Forge customer loyalty into your business & marketing, with a robust customer journey and ascension plan.

Improve Customer Retention Rates

Improve sale acquisition rates and create upselling opportunities with sales and customer engagement processes.

Ensuring Cash flow

Overcoming unpredictable Feast to Famine sales cycles and stay competitive in your market.

Learning Outcomes:

Participants as business owners or key managers will:
  • Define your ideal customer segments and develop targeted retention strategies.
  • Implement techniques to increase average transaction value and boost profitability.
  • Design service packages and contracts that streamline operations and drive growth.
Week 1: Workshop 1 & 2 | Build a Customer Retention Plan (2 x 2 hours)

• Review customer segments and lifetime value analysis

• Developing customer journey maps and touchpoints

• Set a target for recurring cashflow with custom loyalty program

• Review your service package for each customer type

Week 2: Workshop 3 & 4| Boosting Average Transaction Value (2 x 2 hours)

• Review pricing strategies and margin optimisation

• Enhance upselling and cross-selling techniques

• Implement effective promotional campaigns

• Leveraging customer referrals and advocates

Week 3: Workshop 5 & 6 | Setting Up for Growth (2 x 2 hours)

• Draft clear service contracts and agreements

• Establish measurable financial targets and KPIs (key performance indicators)

• Align sales and marketing efforts for conversion tracking

• Implement effective distribution and promotion strategies

Delivery: In-person workshops start with 6 to a maximum of 10 attendees.

Should travel or in-person workshops be impeded due to unforeseen circumstances, a hybrid with an online workshop format will be implemented.

*Save $900+GST per business with management capability development fund.
Attend the full workshop for $300+GST.

*Cancellation policy: A minimum of 6 participants is required to commence the group workshop. 
Full attendance is required. A full charge of $1200+GST will to invoiced in the event of cancellation or non-attendance. 

**Amount will be invoiced and payable before the course starts.


Customer Loyalty Accelerator Workshop

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