Customer Loyalty  Accelerator Workshop

Many small businesses struggle to keep customers engaged and grow profits due to weak customer retention strategies, and lack of execution or focus.
This leads to lost customers, lower transaction values, and stagnant growth.

The Customer Loyalty Accelerator Workshop solves this by equipping your business with practical tools, knowledge, and actionable strategies you can immediately implement to boost customer loyalty and profitability.

 Attend our FREE information session

Discover the Secrets to Customer Loyalty
Increase Retention and Boost Your Business Value and Growth.

Ready to unlock the full potential of your business?

Cultivate loyalty and fuel sustainable growth.
Crave loyal customers who become brand champions?

This workshop, led by Rosalina Pang and Jude Hanson, equips you with proven strategies to achieve just that.

Build predictable income and ensure cash flow.

Improve Customer Retention Rates with loyal customers who contribute to your lasting success.

Join us for an interactive introductory  workshop.
Gain actionable insights, valuable tools, and the confidence to transform your customer relationships – and your bottom line.

Register to attend and assess whether our customer loyalty accelerator program aligns with your growth objectives.

Experience an introduction to our workshop in a small group format.

Taupo : 20th March 2024

Location: Taupō District Library, HT Meeting Room, level two (elevator access)
Story Place, Taupō Town Centre, 3330

Time: 9.30am to 11am

New Plymouth: April 2024 (Dates TBA)

 Take action to work on your business

Register your interest for the workshop

Who should attend?

  • Small business owners who want to improve their cashflow, profits, business with customer retention
  • Business owners who want to improve sales skills and ROI (return on investment)
  • Key managers who want to create competitive advantages with effective product and pricing 

Why should you attend?

  • We will teach you effective strategies for building customer loyalty and trust.
  • Unleash hidden growth potential: Discover game-changing marketing and sales levers to captivate your target audience.
  • Dive into the minds of your customers and learn what truly makes them tick.
    Uncover the emotional triggers that turn a one-time buyer into a lifelong advocate.

What you will get:

  • Proven strategies to understand your customer tendencies
  • Actionable steps for building customer loyalty
  • A roadmap you need to create a loyal customer base

Learning Outcomes:

Participants as business owners or key managers will:
  • Define your ideal customers segments and develop targeted retention strategies.
  • Implement techniques to increase average transaction value and boost profitability.
  • Design service packages and contracts that streamline operations and drive growth.
Workshop 1 & 2 : Build a Customer Retention Plan (2 x 2 hours)

• Review customer segments and lifetime value analysis

• Create targeted loyalty programs and incentives

• Developing customer journey maps and touchpoints

• Service delivery review and package development

Workshop 3 & 4: Boosting Average Transaction Value (2 x 2 hours)

• Review pricing strategies and margin optimisation

• Enhance upselling and cross-selling techniques

• Implement effective promotional campaigns

• Leveraging customer referrals and advocates

Workshop 5 & 6 : Setting Up for Growth (2 x 2 hours)

• Draft clear service contracts and agreements

• Establish measurable financial targets and KPIs (key performance indicators)

• Align sales and marketing efforts for conversion tracking

• Implement effective distribution and promotion strategies

Delivery: In-person workshops start with 6 to a maximum of 10 attendees.

Should travel or in-person workshops be impeded due to unforeseen circumstances, a hybrid with an online workshop format will be implemented.

 *$1,200+GST with up to 75% co-funding per approved business with the Management Capability Development Program for NZ eligible businesses.

**$300+GST payable by each business approved.

*Cancellation policy: A minimum of 6 participants is required to commence the group workshop. 
Full attendance is required. A full charge of $1200+GST will to invoiced in the event of cancellation or non-attendance. 

**Amount will be invoiced and payable before the course starts.

Increase Retention

Forge customer loyalty into your business & marketing, with a robust customer journey and ascension plan.

Improve Customer Retention Rates

Improve sale acquisition rates and create upselling opportunities with sales and customer engagement processes.

Ensuring Cash flow

Overcoming unpredictable Feast to Famine sales cycles and stay competitive in your market.


Customer Loyalty Accelerator Workshop

  • Personal Details

  • Business Details

  • Which market sector are you currently serving ? Is it business or consumers? Are you an existing business with a going concern?
    Potential workshop dates: 20th March 2024 – 9am – 12:30pm 27th March – 9am – 12:30pm 3rd April - 9am – 12:30pm
  • This field is for validation purposes and should be left unchanged.

Taking expression of interests.

Register for The Customer Loyalty Accelerator Workshop

 Boost customer lifetime value

Uncover new market segments and craft service packages that increase engagement and loyalty.

Increase average transaction value

Drive frequency, recency, and value of purchases with innovative pricing, incentives, and targeted marketing.

Streamline operations

Develop service contracts, set financial targets, and align business development plans with sales and marketing for measurable results and growth.